Current System Status
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Last scan latency
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Uptime Commitment
Enterprise
99.95%
≤ 4.4 hours downtime / year
Pro
99.9%
≤ 8.7 hours downtime / year
Free & One-time
Best-effort
No uptime commitment. Same infrastructure, no contractual guarantee.
Scan Time Guarantee
| Plan |
Max Scan Time |
SLA-backed |
Modules |
| Enterprise |
60 seconds |
Yes |
All 42 modules |
| Pro |
90 seconds |
Yes |
All 42 modules |
| One-time |
Best-effort |
No |
30 modules |
| Free |
Best-effort |
No |
3 modules |
Scan time is measured from request receipt to result availability.
If a scan exceeds its SLA limit, it is automatically terminated and you will receive a clear error message — not a silent hang.
SLA Breach Remedies
📉
Uptime drops below commitment (monthly)
Enterprise: 10% service credit for every 0.1% below 99.95%, up to 30% of monthly invoice.
Pro: 10% service credit for every 0.5% below 99.9%, up to 20% of monthly invoice.
⏱
Scan timeout on an SLA-backed plan
If a scan fails due to our infrastructure exceeding the guaranteed time limit, you receive one free replacement scan for the same domain. Contact
hola@olivops.com with the scan ID.
💳
How to claim a credit
Email
hola@olivops.com within 14 days of the incident with your account email and the affected scan ID (or date range for uptime incidents). Credits are applied to the next billing cycle.
SLA Exclusions
- Scheduled maintenance announced ≥ 24 hours in advance
- Events outside our reasonable control (force majeure, upstream provider outages)
- Slowness caused by the target domain being slow or blocking our scanner
- Free and one-time plan scans
- Beta features explicitly marked as preview
- Accounts with outstanding payment issues